Peace of mind. Lower maintenance costs. And the satisfaction of knowing help is as nearby as your phone. Our comprehensive Technical Support Services Program provides superior, flexible and top-notch support when you need it.
Dedicated service is as important as reliable products. We deliver both. We offer around-the-clock support from factory-trained technicians who provide one-on-one expert onsite assistance, support and education. We’re there when you need us, providing the peace of mind you need.
Additionally, Technical Support Service subscribers have their own dedicated account management team coordinating the delivery of services to ensure rapid and accurate response.
Service agreements (12-month and multi-year) are available for both preventive maintenance and corrective maintenance. These support services are customized to enhance your in-house capabilities and developed according to the level of support you desire. They are flexible over time to adapt as your needs change.
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Extends equipment life, ensures accuracy and efficiency |
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Offers preventive maintenance – quarterly onsite services and performance optimization |
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Includes component repair and/or replacement |
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Includes battery replacement, when necessary |
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Emergency hotline |
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24-hour onsite service available |
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Fixed dollar amount for yearly maintenance expenses |
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Two levels of response |
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– Within four hours, 24-hour coverage, seven days per week |
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– By the next business day |
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